Returns & Refunds

Returns

Each VALOR product is made to order. Because of this, we currently do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.

Please review the size guide carefully before placing your order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 14 days of delivery at:

📧 julijan.dordic@valor.gmbh

Include:

• Your order number

• A description of the issue

• Clear photos of the product

If approved, we will send a replacement or issue a refund at no additional cost.

Refunds

Refunds are only issued in cases of:

• Damaged items

• Manufacturing defects

• Incorrect products received

Approved refunds will be processed to your original payment method.

Order Changes & Cancellations

Because orders are processed quickly, changes or cancellations are only possible within 2 hours of placing the order.

Please contact us immediately if you need assistance.

Frequently Asked Questions

How long does shipping take?

Orders are typically produced within 2–5 business days. Shipping times vary by location but usually take 5–10 business days.

Where do you ship from?

We work with global fulfillment partners to ship orders as efficiently as possible based on your location.

How do I track my order?

Once your order ships, you will receive a tracking link via email.

What size should I choose?

Please refer to the size guide on each product page. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Can I return my order?

Because items are made to order, we do not accept returns for sizing or preference issues. However, if your item arrives damaged or incorrect, please contact us and we will resolve the issue.

How can I contact you?

You can reach us anytime at:

📧 julijan.dordic@valor.gmbh

We typically respond within 24–48 hours.

VALOR — Wear Your Strength.